Welcome to Staff Dashboard
YOUR HARD WORK IS APPREACIATED ALWAYS
Staff Dashboard
KEY TRAINING ARCHIVES (PBS & UNDERPINING POLICIESRECORD KEEPING, Policies underpining PBS RISK ASSESSMENT, Policy Underpining PBS)
TOP TIPS & REMINDERS
DO’
Work within the Care Plan, let your line manager know if you are asked to do additional things. Always be asking yourself “Is the Care Plan meeting the customer’s stated outcomes or needs?”
Always remember you are in the customer’s home; ensure you give them the independence they need, support them in making decisions.
If you have any problems/worries/concerns about you or your customer inform your line manager or the on-call manager as soon as possible. We would rather you ring us and get things correct then make a mistake via an assumption.
Ensure everything is documented such as medication on the eMAR chart, critical incidents and visit records. Document anything that is important to customer or to you.
Ensure that all changes to medication or creams are advised to your line manager or the on-call manager as soon as possible so that the eMAR (electronic documentation) can be updated.
Ensure the customer is always appropriately dressed and covered, even during periods when personal care is being given.
Ensure all appliances are switched off once they have been used.
Never lift/ move the customer unless agreed in the Care Plan.
For some clients in domiciliary care ensure the food in the fridge is checked daily and not expired. For all live in clients ensure the food in the fridge is checked daily and not expired.
- Inform your line manager or the on-call manager if you are ill or sick for any reason.
- It is expected that you pre-agree menus, check suitability of ingredients, cook and eat with the customer on a daily basis. Special diets should be agreed prior to the start of the assignment.
- It is expected that you pre-agree menus, check suitability of ingredients, cook and eat with the customer on a daily basis. Special diets should be agreed prior to the start of the assignment.
- For live-in ensure that you provide or receive a handover of knowledge at every break so that critical changes in needs are understood. For domiciliary check on Care Control if their any handover notes or read the previous days notes to check for critical changes.
- Socialisation, becoming part of the customers daily support structure, is a critical ingredient of the success of any Live-In assignment. It is expected that you encourage social interaction with family & friends or other local supporters and engage in daily activities that support the customers changing personalisation needs.
DON'T
You are in the customers home, there should be no guests coming to visit you. The customer is a vulnerable adult and their home should be kept confidential.
For live in care or some long day/night shifts under no circumstance you leave the customer alone in their property unless it’s specifically covered in the care plan or your line manager or the on-call manager has instructed you to, even when instructed to leave by the customer or their family. There is always a reason why the customer has a live-in carer or a sit in carer.
For live in care, in your daily rest break, ensure you take only a 2 hours, no more. Inform your line manager or the on-call manager if you are going to be late for any reason, the relief carer may have somewhere else to get to.
Do not take or spend any money without documenting with itemised receipts. i.e. shopping for the household.
Do not use the customer’s phone or wi-fi without specific written approval unless it’s in an emergency. Remember that watching TV, YouTube or similar videos on your personal device will use significant wi-fi bandwidth and you may be requested to compensate customers for overuse.
Do not drive the customer’s car unless you have been insured correctly for business use.
Do not drink alcohol at all or take any other substances in the customer’s home which are not “over the counter” medications or prescribed by a doctor.
Do not leave the customer’s house empty and unsecured for any reason, unless agreed with your line manager.
You must not use the customer’s address as your UK home address unless we have expressly agreed in writing that you may do so AND with the agreement of the customer, save that you may register with a local GP, dentist or other medical practitioner as living temporarily at the customer’s address, for the sole purpose of obtaining personal medical treatment or care address, for the sole purpose of obtaining personal medical treatment or care.
For live-in care if you feel the accommodation or facilities provided by the customer is inadequate for any reason (i.e. disturbance at night, lack of mobile signal, etc.) such inadequacies should always be discussed with your line manager. In no circumstances should this be raised by you with the customer or their family.
